1. SafeSona Private Limited (hereafter, “SafeSona” or “we”) respects Your privacy and views its protection as an important principle. SafeSona understands that You and Your personal information are amongst our most important assets. This policy describes how we treat User information we collect on (hereafter, “the Website), our website. This policy applies to all Persons who are/ were our current and former visitors and Users. Your visiting and/ or using the Website constitutes Your consent and agreement to this privacy policy and to Your information including Your sensitive personal data or information being used or disclosed in the manner contemplated herein. This policy is to be read together with the Terms of Service and Business Agreement available on the Website. Unless repugnant to the subject or context, terms used here but not defined here shall be construed as per the Terms of Service and Business Agreement. Our privacy policy is subject to change at any time without notice. To make sure You are aware of any changes, please review this policy periodically.

  1. We store and process Your data and information including any sensitive personal data or information sensitive financial information collected, if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If You object to Your Information being transferred or used in this way You are required immediately to cease and desist from using the Website and to not commence using the website if You have not used it already.

  1. We may disclose personal information to Third Parties. This disclosure may be required for us to provide You access to our Website and to enable us to fully deliver to You the goods and services as sought by You and provided by us in accordance with this policy and other legal documents, if any, governing them, and to comply with our legal obligations, to enforce the Terms of Service and Business Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose Your personal information to third parties for their marketing and advertising purposes without Your consent.

  1. We may disclose personal information if required to do so by or under any Law or in the good faith belief that such disclosure is reasonably necessary to respond to any orders, notices, summonses or other legal processes of any court, the government or any other governmental authority or agency. We may disclose personal information to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

  1. We may share/ sell some or all of Your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or in the event of any re-organization, amalgamation or restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow a privacy policy which affords this or a higher level of protection with respect to Your personal information.

  1. By mere use of the Website, You expressly consent to our use and disclosure of Your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.


  1. When You use our Website, we collect and store Your data and information which is provided by You from time to time. Our primary goal in doing so is to provide You a safe, simple, secure and efficient and customised experience and comply with the various applicable Laws.

  1. The following information is collected by us:

    1. Identity and contact information: We might collect Your name, email, mobile or other phone number, street, city, state, pin code, country and IP address. In the course of the KYC Process, You will be asked to prove Your identity by furnishing information and documents such as photographs, identification numbers/ cards such as Your Aadhaar or PAN or driver’s license. This information is not ordinarily available to us as the KYC Process is carried out for us by an independent Third Party who is, at present, Khosla Labs Pvt. Ltd. Although we may access this information, our accessing it is the exception and not the rule.

    2. Payment and billing information: We might collect Your billing name, billing address and payment method when You attempt to place a Customer Order or attempt to create a SafeSona Account. Such information will ordinarily be obtained and processed by the payment gateway engaged by us. The payment gateway engaged by us may, however, give us Your financial information. We will collect so much of Your bank/ financial information as is necessary for us to make refunds or payments to You such as Your bank account number, the relevant IFSC Code or particulars of any e-wallets to which the refund or payment may be credited.

    3. Information You post: We may collect information You post on our website or on a third-party social media site belonging to or relating to SafeSona.

    4. Other information. If You use our website, we may collect information about Your IP address and the browser You're using. We might look at what site You came from, the duration of time spent on the Website, the pages You accessed or what site You visit when You leave us. We might also collect the type of mobile device You are using, or the version of the operating system Your computer or device is running.

  1. We do not collect information concerning Your sexual orientation. We do not collect Your biometric information. We do not ordinarily collect information regarding Your physical, physiological and mental health and Your medical records and history. However, we may collect this information with notice to You to determine if You are competent to contract.

  1. In general, You can browse the Website without telling us who You are or revealing any personal information about Yourself. Once You register and give us Your personal information and complete the KYC Process, You are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about You based upon Your behaviour on the Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. As stated above, this information may include the URL that You just came from (whether this URL is on our Website or not), which URL You next go to (whether this URL is on our Website or not), Your computer browser information, and Your IP address.

  1. We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in Your computer's hard drive. The cookies do not contain any of Your personally identifiable information. "Cookies" assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow You to enter Your password less frequently during a session. Cookies can also help us provide information that is targeted to Your interests. Most cookies are "session cookies," meaning that they are automatically deleted from Your hard drive at the end of a session. You are always free to decline our cookies if Your browser permits, although in that case You may not be able to use certain features on the Website and You may be required to re-enter Your password more frequently during a session.

  1. If You choose to buy on the Website, we will collect information about Your buying behaviour.

  1. If You choose to interact with customer service or leave feedback, we will collect that information You provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

  1. If You send us personal correspondence, such as emails or letters, or if other users or Third Parties send us correspondence about Your activities or postings on the Website, we may collect such information into a file specific to You.

  1. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from You when You set up a SafeSona Account. While You can browse some sections of our Website without having created a SafeSona Account, certain activities (such as placing an order) do require registration. We do use Your contact information to send You offers based on Your previous orders and Your interests.

  1. We also collect information from You passively (e.g., through analytics, cookies, etc.) and from Third Parties (e.g., the use by You of an integrated social media feature, if any, on the Website).

  1. We use personal information to provide the services You request. We use Your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform You about offers, products, services, and updates; customize Your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to You at the time of collection.

  1. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.

  1. We identify and use Your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify You and to gather broad demographic information.

  1. We will occasionally ask You to complete optional online surveys. These surveys may ask You for contact information and demographic information (like PIN code, age, or income level). We use this data to tailor Your experience at our Website, providing You with content that we think You might be interested in and to display content according to Your preferences.

  1. We and our affiliates will share / sell some or all of Your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow a privacy policy with respect to Your personal information.

  1. We will never publish Your sensitive personal data or information except as required by or under any Law.


  1. Our Website links to other websites that may collect personally identifiable information about You. SafeSona is not responsible for the privacy practices or the content of those linked websites.

  1. Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever You change or access Your account information, we offer the use of a secure server. Once Your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

  1. We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

  1. We may use third-party advertising companies to serve ads when You visit our Website. These companies may use information (not including Your name, address, email address, or telephone number) about Your visits to this and other websites in order to provide advertisements about goods and services of interest to You.

  1. If we change our privacy policy, we will post those changes on the Website.

  1. For the purposes of the Information Technology Act, 2000 including sub-rule (11) of rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011 made thereunder, the Company’s grievance officer is Shri Rajnish who may be reached by email at or at the following postal address: SafeSona Private Limited, Workafella, 150, 1, Infantry Road, Opposite the Police Commissioner’s Officer, Vasanth Nagar, Bengaluru - 560001. You may report Your suffering(s) as a result of access or usage of computer resources by any person in violation of rule 3 of the said rules by email or post addressed to the said grievance officer.

  1. By using the Website and/ or by providing Your information, You consent to the collection and use of the information You disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your information as per this privacy policy.

  1. Please contact us regarding any questions regarding this statement at

  1. This privacy policy has not been modified or amended in any manner thus far.

  1. The provisions of the Terms of Service and Business Agreement, so far as may be, apply to this policy. For example, the provisions of that document concerning the governing law and jurisdiction and dispute resolution apply to this policy too.